Return Policy

Return Policy

At AlleChic, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple and straightforward return policy.

Return Period

You have 30 days from the delivery date to return your items for a refund or exchange.

Return Eligibility Conditions

To be eligible for a return, the following conditions must be met:

• The item must be unused, unworn, and in perfect condition, with all original tags still attached.
• The item must be returned in its original packaging.
• Sale items or personalized products are not eligible for return.

How to Return an Item

To initiate a return, please follow these steps:

1. Contact Us: Send a request to our customer service team at support@allechic.com to obtain a return authorization.
2. Return Instructions: We will send you the return instructions and the address to which the item should be returned.
3. Return Shipping Costs: The return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.

Refunds

Once we receive your returned item, we will inspect it to ensure it meets the conditions mentioned above. If the return is approved, a refund will be issued to your original payment method. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.

Exchanges

If you wish to exchange an item for a different size or color, please return the item following the procedure above and then place a new order on our website.

Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately. We will cover the return shipping costs and either send you a replacement or offer you a full refund.

Thank you for shopping with AlleChic! If you have any questions or need assistance, feel free to reach out to our customer service team.