Frequently Asked Questions (FAQ)
1. How can I place an order on AlleChic?
To place an order, simply browse our website, select the products you wish to purchase, add them to your cart, and proceed to checkout. Follow the instructions to complete your payment, and you will receive an order confirmation email.
2. What payment methods do you accept?
We accept the following payment methods:
- Credit/Debit Cards
- PayPal
- Stripe
3. Can I modify or cancel my order?
Once an order is placed, we cannot guarantee modifications or cancellations. We recommend contacting us as soon as possible if you wish to make changes. We will do our best to assist you, but we cannot guarantee that it will be possible.
4. Do you offer international shipping?
Yes, we offer international shipping! Delivery times vary depending on the destination. Shipping fees are calculated at checkout.
5. How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number to follow the progress of your shipment.
6. What is your return policy?
We accept returns for eligible items within 30 days of receipt. Items must be returned in the same condition as when you received them (unworn, unwashed, with original tags). To initiate a return, please contact us at support@allechic.com.
7. How can I contact customer service?
You can contact our customer service by email at support@allechic.com. We are available to answer any questions or concerns you may have about your purchases.
8. Are the products guaranteed?
Our products are covered by our 14-day money-back guarantee, allowing you to return them for a refund or exchange. For more details, please refer to our Returns and Exchanges section.
9. Can I buy as a wholesaler?
Yes, if you wish to purchase as a wholesaler, you can contact us directly at contatto@allechic.com for more information and terms.
10. How can I be sure that my payment is secure?
We use advanced and secure payment technologies to protect your information during the transaction. Your payment details are processed with the utmost security through trusted payment methods such as PayPal, Stripe, and major credit/debit cards.