Frequently Asked Questions (FAQs)
Frequently Asked Questions (FAQs)
Welcome to AlleChic! We have compiled a list of frequently asked questions to help improve your shopping experience. If you don’t find the answer you’re looking for, please contact our customer service at support@allechic.com.
How can I place an order?
Placing an order is simple! Browse our collection, select your preferred sizes and colors, and click "Add to Cart." When you're ready, proceed to checkout, enter your shipping and payment details, and complete your purchase.
What payment methods do you accept?
We accept the following payment methods:
✅ Credit/Debit Cards (Visa, MasterCard, American Express)
✅ PayPal
✅ Stripe
✅ Local Payment Methods (if available in your region)
Do you offer international shipping?
Yes! We ship worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your location. Please note that international customers are responsible for any applicable customs duties or taxes.
How long will it take to receive my order?
Delivery times depend on your location and selected shipping method:
🚚 Standard Shipping: 7–14 business days
🚀 Express Shipping: 3–7 business days
🔹 Processing Time: Orders are usually processed within 1–3 business days.
How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your order on our website or the courier's tracking page.
Can I cancel or modify my order?
Yes, you can cancel or modify your order within 24 hours after placing it. After this period, the order will be processed, and changes may not be possible. If needed, please contact us immediately at support@allechic.com.
What is your return policy?
We offer a 30-day return policy. If you’re not satisfied with your purchase, you can return or exchange items within 30 days of receipt. Items must be unworn, unwashed, and in their original condition with tags attached. For more details, visit our Returns & Exchanges page.
How do I return or exchange an item?
Follow these steps to return or exchange an item:
1️⃣ Contact us at support@allechic.com to initiate a return request.
2️⃣ We will provide return instructions and the return address.
3️⃣ Ship the item back to us in its original packaging.
📌 Note: Return shipping costs are covered by the customer unless the item is defective or incorrectly shipped.
What should I do if I receive a damaged or incorrect item?
We sincerely apologize for any inconvenience! If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order at support@allechic.com. We will arrange for a replacement or refund.
How do I find the right size?
Each product page includes a size chart to help you choose the correct size. If you're unsure, feel free to contact us for further assistance.
Do you offer discounts or promotions?
Yes! Subscribe to our newsletter to receive exclusive discounts, promotions, and early access to new collections. Also, check out our Sale section for the latest deals.
Are my payment details secure?
Absolutely! We use secure encryption technology to ensure that your payment details are protected. Your data is handled with the highest level of security throughout the transaction.
How can I contact customer service?
If you have any questions or concerns, feel free to reach out to us:
📧 Email: support@allechic.com
⏰ Working Hours: Monday – Friday, 9:00 AM – 5:00 PM (CET)
We’re happy to assist you! 💖